For best results, store in the box this gorgeous scarf arrived in and try to avoid any jewellery accessories or makeup that may catch on its fine, delicate surface.
Ideally let a professional dry cleaner handle the scarf but if you find a last minute stain before you head out to rock the town, here's what we suggest:
Get your sink prepared by cleaning to perfection, then fill it up baby! We're using cold to body temperature water as not to damage the silk's high quality. Grab yourself a specialised silk liquid soap and be super gentle with how much you're using. Staying delicate, you want to squeeze, and massage your scarf and VERY lightly rub on any mark you find.
Done? Beautiful. Now rinse, rinse, rinse with cold water! Don't let any soap bubbles stick around; you'll lose that beautiful soft touch.
To dry, we love to treat it special, laying it flat on a towel, folding, and pressing the water out softly. We're almost there! Hang your scarf and let it dry naturally. Whip out the iron as we take out those ugly creases. We generally suggest a medium heat but PLEASE start lower if you're unsure at first - there will most likely be a silk setting. Make sure the base is clean and get pressing! We'd also recommend flipping your luxurious scarf on it's back and iron this side first. The only thing worse than a stain is a burn!
Now your scarf is all clean and fresh, get out there and take on the day in style x
Please allow between 2-3 days for your order to arrive in the US, 6-7 days internationally. If an added 3 days have passed according to the above guidelines, please email us at firstname.lastname@example.org to review the status of your order, and we will look into it.
Our policy lasts 10 days. If 10 days have gone by since your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 30 Broadwey Close, Weymouth, DOR, DT3 5PJ, United Kingdom.
To return your product, you should mail your product to: 113 oriole ct Hummelstown, PA 17036
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.