Shipping & Returns

Sunshine Frankie's 100% silk twill scarves and accessories are  shipped from the US. All orders placed before 11:30 am Monday to Friday will be processed the same day.

Orders places on the weekend will be posted first thing Monday morning.

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For all orders in the US, please allow between 2-3 days for your order to arrive. For international orders delivery is aimed for  6-7 days. If an added 3 days have passed according to the above guidelines, please email us at --- to review the status of your order, and we will look into it.

Refunds will be handled through email if necessary.

Returns

Our policy lasts 10 days. If 10 days have gone by since your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ---

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sunshinefrankieus@yahoo.com and send your item to: 258 Melbourne ln Mechanicsburg PA 17055


Shipping
To return your product, you should mail your product to: 258 Melbourne ln Mechanicsburg PA 17055

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

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