Shipping & Returns

Sunshine Frankie's 100% silk twill scarves and accessories are proudly shipped from the UK. All orders placed before 11.30am Monday to Friday will be processed the same day and sent by Royal Mail 1st Class or 2nd Class to the UK. Europe, USA & Canada will be sent by Royal Mail International Standard delivery.

Orders places on the weekend will be posted first thing Monday morning.

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For 1st class, please allow between 1-2 days for your order to arrive in the UK. For 2nd class, please allow 2-3 working days. International Standard is aimed for  4-5 days in Europe, and 6-7 days in the USA/Canada. If an added 3 days have passed according to the above guidelines, please email us at hello@sunshinefrankie.com to review the status of your order, and we will look into it.

Refunds will be handled through email if necessary.

Returns

Our policy lasts 30 days. If 30 days have gone by since your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Earrings
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sunshinefrankie.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sunshinefrankie.com and send your item to: 30 Broadwey Close, Weymouth, DOR, DT3 5PJ, United Kingdom.

Shipping
To return your product, you should mail your product to: 30 Broadwey Close, Weymouth, DOR, DT3 5PJ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

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